Before making a purchase, we encourage you to read through the following policies and procedures:
- Shipping & Delivery
- Turnaround Times
- Expedited Options
- Storage Fees
If you still have any questions, concerns or problems, please feel free to contact us for additional information.
The majority of our furniture is made to order, occasionally we will have a few in-stock items that would be listed for purchase under the "In-Stock" section. In stock items are packaged and shipped within a few days. Turnaround times for a standard build is 4-6 weeks, custom orders can take up to 10-12 weeks to design and build.
SHIPPING & DELIVERY
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The majority of our furniture is made-to-order unless specifically stated in the description as "in-stock". Turnaround times for a standard build is 6-8 weeks however custom orders can take up to 10-12 weeks to design and build. We can occasionally "rush" an order for an additional fee, please let us know if you need this.
Rush or expedited shipping options are available for select items only. For a special, product-specific quote, please an email to firstname.lastname@example.org. We will determine the feasibility of meeting the required lead-time and will assess the following “rush fee” if the request can be accommodated. Add-on orders to original invoice are considered separate orders and also will incur the charges. We will respond to your request as quickly as we can.
In stock (non-custom) items can be returned within 7 days for a 25% restocking fee, plus the cost of shipping. You are responsible for the cost of shipping the item back. A refund will only be issued if the item is in like new condition, with no wear and tear or damage. Refunds, if deemed appropriate, may only be issued back onto the card you used to pay for the item originally.
Before returning any product please contact us for a return authorization. We want every client to be satisfied with their purchase however custom items are non-refundable.
All canceled orders are subject to a cancellation fee. Orders cancelled up to 7 days before the estimated ship date are subject to a 7% cancellation fee. Orders cancelled 7 days or less before the estimated ship date will be subject to a 25% cancellation fee.
Balance payment is due in full prior to shipment, including packaging fees, freight, and storage fees, if applicable. If final payment is not received within 30 days of order completion, a storage charge may be applied until payment is received and the item is able to be shipped. If you need us to hold your item after its ready to ship please let us know. We are a small shop with limited storage space and holding for more than one week past its schedule ship date will accrue storage fees. Storage fees are $10.00 every business day ($50.00 per week), and will continue to accrue until the date that we ship the order out.
Our products are warranted to be free from material defects in workmanship, materials and construction for 90 days from the date of shipment. Defects caused by abuse, negligence, or damage from installation are not covered. Damages arising from improper or incorrect installation are not covered.
Certain inconsistencies should be expected and add to the character of the merchandise. Metal finishes may be subject to small variations.
Warranty does not cover expansion, contraction, cracking, splitting, or the effects of extremely high or low humidity. Wood furniture will have one or more of the following characteristics which are not considered quality defects: variations in grain and color, knots, mineral streaks, pitch pockets. Warranty does not cover darkening of wood or finish, which occurs naturally over time.
Warranty does not cover rust or tarnishing resulting from scratches or abrasions to finish, or changes in patina, as it is a living finish that mellows with age. For indoor use only unless otherwise indicated.
The customer is responsible for shipping charges, if applicable, for warranty issues. If needed, we can repair furniture that is out of warranty. Contact us for more information.