Local Pickup
If you are in the Houston area local pick up is available and always free from our workshop in NW Houston. We'll wrap your piece in shrink wrap but be sure to bring blankets and/or cardboard for additional protection on the larger heavier items. Ratchet straps are also recommended.
Free Shipping
We occasionally offer free shipping on all orders. This includes standard Fedex/UPS and LTL freight items. Free shipping on LTL/Freight shipments is for “CURB SIDE” delivery to the lower 48 states only. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. Additional charges may apply if you do not have a loading dock or if you need a lift gate; see “ADDITIONAL FREIGHT INFO” below.
Small Items
Small items weighing under 140 lbs will be shipped via a common shipper such as UPS or FedEx. Transit times range from 1-6 business days depending on your location. Tracking numbers will be sent to you as soon as that information becomes available to us.
Freight Shipments
Larger and heavier items require shipment via a freight carrier and will be "CURB SIDE", meaning the item is delivered to your curb and you are responsible for placing the item into your home or building. All items shipped via truck freight will be on wooden pallets.
ADDITIONAL FREIGHT INFO
Please be sure you understand the following information regarding freight as it is very different from what you may have experienced if you've had local furniture deliveries or UPS/FedEx.
These freight deliveries will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. It WILL NOT be a box truck like a UPS or FedEx truck. We cannot request a certain length of truck for final delivery, so please assume it will be a long truck. The driver is only obligated to deliver curbside at the end of your driveway, it will be your responsibility from there. Flexibility on how much the driver is willing to assist after unloading depends on the driver and/or company. Or how far they can maneuver their pallet jack. If an item is shipped "curb side" and the driver does take this inside your home or building there may be additional charges. PLEASE NOTE: We reserve the right to use any carrier. If you live in an area that is considered “remote” please let us know prior to placing your order. We will let you know your options if any or if there are any additional "Out of Area" or "Remote Area" charges to be expected. If you have a driveway or live on a road that is not accessible for a freight truck then you may need to meet the driver at the next nearest point. If you refuse delivery because you wanted your shipment in a certain spot where the driver can’t get to or for any reason other than damage, please note you will be charged for all freight costs. It’s best to work with the delivery drivers if you have a tight delivery situation or better yet ask us before we ship your purchase.Keep in mind that our furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb.
Liftgate
For large/heavy items, we highly suggest adding lift-gate service. A liftgate is a motorized platform attached to the back of the delivery truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.
This lift gate charge covers the entire order, regardless of the number of items. Smaller items such as night stands or end tables may not need a lift gate however its best to make sure you have someone available to help, if needed. Please note, the typical height of a semitrailer truck bed is four feet off ground level.
Damages
It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). Any damage to the outer carton would warrant further inspection.
If there is severe VISIBLE damage to the packaging where damage to interior is believed, you MUST INSPECT and NOTATE DAMAGE on POD (proof-of-delivery) OR a claim CANNOT be filed. If driver will NOT allow you to inspect the damage, please refuse the shipment and contact us right away, the shipment will be sent back free of charge. Its best to refuse the shipment if you see any dents and/or deep gouges as they are very difficult to repair after delivery.Once you sign the delivery slip, you are accepting the damage to the product and releasing the carrier of liability. We can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.
International Shipments
We can ship worldwide but please contact us for a quote, additionally we require all out-of-country clients supply their own shipping agent to oversee the procurement of exporting/importing our product.